Return Policy

Safety First

A parental decision to allow children to operate ride-on toys should be based on the child's maturity, skill, and ability to follow rules. Children should not be left unattended while operating ride-on toys. Parental supervision is required at all times to avoid injuries. Protective gear must be used while operating motorcycles, scooters, bicycles, and self-balancing boards. All products must be used within manufacturer's guidelines.

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Return Policy

30-Day Return Window

You may return any new, unused product purchased from our store within 30 days of purchase for a full refund if the item is:

• "Dead on arrival"
• Arrives in damaged condition
• Still in unopened boxes

Important: You must inspect your order upon arrival and report any problems within the first 30 days. We will not accept returns after 30 days from delivery.

Return Requirements

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In original packaging
• Accompanied by receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Batteries
• Accessories and replacement parts
• Used products (these can only be serviced under warranty)

Return Authorization Required

Do not send your purchase back without prior authorization. Contact us first to obtain an RMA (Return Merchandise Authorization) number:

• Phone: (858) 256-7890
• Email: support@modernokids.com

Restocking Fees

• Misrepresented "Dead on Arrival" items: 20% restocking fee plus shipping costs
• Customer misuse, missing parts, or tampering: Up to 50% restocking fee based on condition
• "Unable to deliver" or "Refused delivery" (not due to shipping error): 20% restocking fee

Partial Refunds

Partial refunds may be granted for:

• Products with obvious signs of use
• Items not in original condition, damaged, or missing parts (not due to our error)
• Items returned after 30 days

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Refunds

Processing Time

• Returns processed within 5 business days after we receive the product
• Refunds applied to original payment method within 5 business days after approval
• You'll receive email confirmation when we receive and process your return

Missing Refunds?

If you haven't received your refund:

1. Check your bank account again
2. Contact your credit card company (processing may take time)
3. Contact your bank about processing delays
4. If still no refund, email us at support@modernokids.com

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Exchanges & Replacements

Defective or Damaged Items

We will gladly replace defective or damaged items with the same product at no charge within 30 days of delivery.

Different Item Exchange

To exchange for a different item:

• Email: support@modernokids.com
• Phone: (858) 256-7890
• Note: You pay return shipping costs for exchanges

Return Shipping Address

Moderno Kids | Returns
RMA#: [YOUR RMA NUMBER - REQUIRED]
2 Corn Road
Dayton, New Jersey 08810

Shipping Guidelines

• Return shipping costs are your responsibility (unless due to our error)
• Shipping costs are non-refundable
• For items over $75, use trackable shipping or purchase insurance
• We cannot guarantee receipt of uninsured returns
• Delivery time for exchanges varies by location

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Warranty

Standard Warranty Coverage

Most products include a Limited Replacement Parts Warranty covering:

• Duration: 90 days from purchase date (unless stated otherwise)
• Coverage: Electrical or mechanical components that fail due to manufacturing defects
• Service Area: Continental United States
• Support: Lifetime email and phone support

Warranty Service Options

Free Replacement Parts (First 30 days):

• Free parts and shipping for covered components

Parts After 30 days:

• Replacement parts available with $14.99 shipping and handling fee

Repair Service:

• Send product to Moderno Kids for diagnostic and repair
• Customer pays shipping to our service location

Commercial Use

Products purchased for commercial use have a Limited 30-Day Parts Only Warranty.

Warranty Exclusions

Warranty does not cover:

• Lost parts or accessories
• Normal wear and tear
• Physical damage or abuse
• Water or sand damage

Battery Warranty

Rechargeable batteries have a Limited 90-Day Replacement Warranty. To maintain warranty:

• Follow user manual charging instructions
• Don't store batteries in discharged condition
• Don't overcharge (creates hazardous conditions and voids warranty)

Warranty Requirements

• Valid proof of purchase from authorized retailer required
• Products purchased directly from our store automatically qualify

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Contact Information

• Phone: (858) 256-7890
• Email: support@modernokids.com

This policy applies to all purchases made through our online store. We reserve the right to update this policy at any time.